This Privacy Policy explains the types of information Haynah processes, why we use it, and the choices available to users.
Haynah (“Haynah”, “we”, “us”, or “our”) operates ride-request and parcel-delivery services through its website and mobile applications.
Information we may collect
Depending on how you use Haynah, we may process information such as:
- Account and contact information, including name, phone number, email address, and profile details.
- Verification information used for account registration, login, recovery, and phone verification.
- Location information needed to show maps, determine service coverage, select pickup and destination points, support trip activity, and provide location-dependent features.
- Ride information, including pickup and destination details, trip status, fare information, history, and related service records.
- Parcel information, including sender and receiver details, delivery information, parcel details, and delivery proof where enabled.
- Driver and vehicle information, including identity information, licence and vehicle documents, insurance information, vehicle images, and other information submitted for operational review.
- Photos, files, and attachments submitted through support, chat, vehicle, identity, parcel, or other supported workflows.
- Device and technical information, such as application version, device identifiers used for notifications, technical logs, and security-related records.
- Payment and accounting records related to completed services. Haynah V1 currently uses cash payment for rides unless another payment method is explicitly enabled in the service.
How we use information
We may use information to:
- Create and manage accounts.
- Provide ride and parcel services.
- Match customers and drivers and support the trip lifecycle.
- Calculate, display, and record fare and service information.
- Review driver and vehicle information.
- Provide customer and driver support.
- Send service-related notifications.
- Protect accounts, prevent abuse, investigate incidents, and maintain service security.
- Maintain operational, accounting, dispute, and legal records.
- Improve the reliability and usability of Haynah.
Location information
Location information may be required for core ride and delivery features. Access depends on the permissions you grant on your device. Some driver features may require location access while a driver is available for or completing a trip.
Sharing of information
We may share information only as reasonably necessary to operate the service, including:
- Between a customer and the assigned driver where required to complete a ride or delivery.
- With technology and infrastructure providers used to operate maps, notifications, hosting, communications, security, and related service functions.
- With authorized staff who require access for support, vehicle review, safety, dispute handling, or operational purposes.
- When disclosure is required by applicable law, a lawful request, or to protect users, Haynah, or others.
Sensitive documents are intended to be accessed only through authorized workflows and should not be treated as public profile information.
Data retention
Haynah retains information for as long as reasonably necessary to provide the service, maintain operational and financial records, handle disputes, protect the service, and meet applicable legal requirements. Retention periods may vary depending on the type of information and the reason it is retained.
Account deletion and privacy requests
You may contact Haynah to request assistance with account deletion, access, correction, or other privacy-related matters.
Email: info@haynah.com
Phone: +962779851348
Some records may be retained after account closure where reasonably required for legal, accounting, fraud-prevention, safety, dispute-resolution, or other legitimate operational purposes.
Security
Haynah uses technical and organizational measures intended to protect account information and sensitive documents. No internet or storage system can be guaranteed to be completely secure, so users should also protect their passwords and verification codes.
Children
Haynah customer accounts are intended for users aged 18 or older.
Updates to this policy
We may update this Privacy Policy as the service develops. The current version will be made available through Haynah’s website or applications.
Contact
Haynah
